COVID-19 Our Service Update

COVID-19 Service Update

30-04-2020

 




Shipping within the UK, Europe and to the rest of the world

UK Shipping update 30-04-2020: we are finding that our standard shipping method of 1st class post is taking anywhere from next day to arrive with our customers, up to one week or even longer depending on the area of the UK it is being posted to.  We would ask you to be patient and if you are working on a deadline or require delivery with some certainty then please use the Special Delivery option for shipping. Please note that Royal Mail are adjusting their service all the time to cope with the lack of resource on deliveries and in the sorting offices so they have now suspended all Saturday deliveries.  Click Here for Royal Mail site information

PLEASE NOTE that we have had to change our free shipping option for UK deliveries with immediate effect.  This is due to Royal Mail delays combined with the much higher than usual number of items going missing in the post and we have felt it necessary to provide more shipping options to help get items to you more safely and with some form of tracking. We still have the usual guaranteed options such as Special Delivery and as we have stated,  we would always recomend Spcial Delivery for any larger orders as the best option to get your items quickly.  1st Class post delivery times are currently varying widely by area with delivery times from 1-2 days up to 7 and even 10 days. 


DHL have imposed a COVID-19 surcharge on all shipments which is determined by shipment weight. As a result, we have had to add these surcharges to our DHL shipping charges. Please be assured that once DHL removes this additional cost, we will do the same.

Europe and rest of the world 11-04-2020: These locations are experiencing postal delays of a few days longer normal.  We are recomending using Signed and tracked option for shipping so you have some idea where the package is in transit e.g. either in the UK or Local to you.

We have managed to continue shipping our NFC products to our customers over the last two weeks even though we have faced restrictions imposed by the UK government.  We have two main methods of shipping being Royal Mail for the shipments under 2KG or DHL for shipment over 2KG and when customers require the more detailed tracking and speed of delivery that DHL provides.

We have noticed this week and that many of the Post Offices located in shops are starting to close for at least a week or two as the virus escalates. As the closures increase, we are expecting that the only method of shipping available will be the DHL service and we will continue to offer this as the only shipping method when Royal Mail is no longer viable or creates too much risk.

 If DHL were to stop their business pick up and / or delivery service we would not be in a position to ship orders out but would continue to take orders on the understanding that we will ship once again possible.

 Custom products

Our factory in China has been running since the end of the of the Chinese New Year with a reduced resource level at around 60%-70%, but we are successfully manufacturing bespoke NFC products for our clients and have completed many projects on large scales without any problems apart from taking a little longer than normal around 4-5 weeks vs 3 weeks.  We have found shipping from China to the UK has worked really well considering the issues DHL have had to face, but as the UK has entered the lock down and a lot of the European hubs have done the same, shipping on occasions has taken longer than normal – for example Express has taken around 7 days vs 4-5 days. Update - 04-04-2020 - now taking on average 10 days even when using Express.

 The shipment information above does not affect our ability to manufacture products for clients, but it will mean that there will be a delay in getting them to you if shipping either to the UK or within the UK gets severely disrupted.

 Stock items

 We have not had any problems keeping our stock replenished so we have many items in stock and ready to send immediately. We have many clients that buy as they require on a very frequent basis and we would suggest at this stage it might be better to buy in larger quantities to keep your own level of product in stock just in case we are unable ship products out as we have always done.